FREQUENTLY ASKED QUESTIONS
The product you receive may vary slightly from the image provided.
The image is meant for reference, and if you request a specific color or variation during the order, we will do our best to fulfill your request.
If we do not have the color or variant available, we will contact you directly.
After completing your purchase, a receipt will be sent to your email.
You can also find it in your account under "Order History."
Returns are only accepted for defective or non-conforming products.
If the product is damaged during transit or has a manufacturing defect, please contact us at Contact@evexstore.net with your order number, photos of the damaged product, and a detailed description.
We'll review your request and guide you through the return process.
We may restock items based on demand.
If a product is out of stock, you can sign up to be notified when it becomes available again.
We will contact you if we expect a restock.
We offer shipping within our specified regions.
Please refer to our shipping policy for more details on available locations.
After your order is dispatched, you will receive a tracking number via email.
You can use this to track your shipment on the carrier's website.
Products come with a warranty based on the manufacturer's terms.
If you receive a defective product, please contact us within the allowed return period for assistance.
In line with Israeli law, we cannot accept returns for opened or used products.
Refunds are only available for defective items or if the product does not meet the description provided.
Refunds are only processed for defective products or those that do not match the description on the website.
For returns, please contact us within 14-30 days after receiving the product. Please refer to our Refund Policy for detailed procedures.