Effective Date: 15/7/2025

1. Introduction
Welcome to Evex! We value your privacy and are committed to safeguarding the personal data you share with us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit and make purchases on our website.

2. Information We Collect
We collect information in the following ways:

  • Personal Information: When you place an order, you provide personal details such as your name, email address, phone number, billing address, and shipping address.
  • Payment Information: We do not store your payment information directly; however, payment processors like PayPal, Payoneer or any other payment method may collect and store it for transaction purposes.
  • Cookies and Usage Data: We use cookies to improve your browsing experience, monitor website traffic, and analyze trends. By using our website, you consent to the use of cookies.

3. How We Use Your Information
We use the collected data for the following purposes:

  • To process your orders and provide customer support.
  • To send order-related updates, such as shipping confirmations.
  • To improve our website and services.
  • To prevent fraudulent activities and ensure the security of your account.

4. Data Security
We take your privacy seriously and implement reasonable security measures to protect your personal information. However, please note that no data transmission over the internet is 100% secure, and while we take every precaution, we cannot guarantee absolute security.

5. Third-Party Services
We may share your information with trusted third-party services such as payment processors (PayPal, Payoneer) and delivery services to fulfill your order. These third parties are obligated to protect your information in accordance with their privacy policies.

6. Your Rights

  • Access and Correction: You can request access to the personal data we hold about you and ask for corrections or deletions.
  • Opt-Out: You can unsubscribe from marketing communications at any time by clicking the unsubscribe link in the email or by contacting us directly.

7. Changes to This Policy
We reserve the right to modify this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date.

Refund Policy

Effective Date: 15/7/2025

1. Introduction
At Evex, the biggest and most powerful store, we strive to provide the best customer experience. Since we act as an intermediary between customers and our partner stores, we want to clarify the conditions under which refunds are possible, based on our agreements with the store owners and applicable Israeli law.

2. Refunds and Returns

  • No Returns on Opened Items: If you have opened the packaging or used the product, we cannot accept returns. This is in accordance with Israeli law, which allows for returns of unopened products but not those that have been opened.

  • Return Eligibility: Products can only be returned if they are defective or not as described. If the product is damaged during transit or has a manufacturing defect, please contact us within [insert period, typically 14 or 30 days] from receiving the product to initiate a return.

  • Return Procedure:

    1. Contact Us: Email our customer service at Contact@evexstore.net with your order number, photos of the damaged product, and a detailed description of the issue.

    2. Assessment: We will assess the issue and provide you with instructions on how to return the item.

    3. Refund or Replacement: If the return is approved, we will either issue a full refund or provide a replacement product, depending on stock availability.

3. Non-Refundable Items
Some products, such as software, downloadable content, and any items explicitly marked as non-returnable, cannot be refunded or returned once purchased.

4. Customer Responsibility
As part of our policy, you are responsible for ensuring that the products you order are correct and meet your requirements before completing the transaction. We recommend carefully reviewing the product descriptions and specifications on our website.

5. Fraud Prevention
To prevent fraudulent activity, we reserve the right to block any account or transaction that appears suspicious. If we detect fraud or attempted chargebacks, we may refuse to process your order or issue a refund. You may be required to submit additional documentation to confirm your identity and order details.

6. Inability to Refund via Payment Processors
We do not directly handle payments; payments are processed through third-party platforms (PayPal, Payoneer). In cases where a customer requests a refund outside the normal procedure, we will not be able to honor such requests. Please ensure that all refund requests are made in accordance with our policies and in collaboration with the relevant payment processors.

7. Israeli Consumer Law
In accordance with Israeli consumer protection law, returns and refunds are subject to the legal provisions surrounding distance selling and consumer rights. These laws grant customers the right to return products under certain conditions, primarily related to product defects or non-conformance with the purchase agreement. However, this right is waived if the product packaging has been opened, or the product has been used.

8. Changes to This Policy
We reserve the right to update this Refund Policy as necessary. Any changes will be communicated through our website and will be effective as of the date posted.

Terms of Service

1. General Terms
By using our website, you agree to abide by the terms set forth in this Privacy and Refund Policy. We reserve the right to modify or update the terms at any time, and you will be notified of any changes.

2. Legal Compliance
We comply with all applicable laws and regulations in Israel and the countries where we do business, including consumer protection laws and international payment processing standards.

3. Dispute Resolution
Any disputes that arise in connection with our website or services will be resolved in accordance with Israeli law, and you agree to submit to the exclusive jurisdiction of the courts of Israel.